Shipping

Processing your order

Each order is prepared by hand and inspected before it leaves us. Most purchases are processed within 2 to 3 business days.

During holiday periods, promotional events, or when an item is on backorder and being produced, processing may take longer. If we expect a meaningful delay on your order, we will write to you directly.

Where we ship

Santayana currently ships within the United States and Canada, including Hawaii, Alaska and Puerto Rico. Shipping methods and rates are shown at checkout before you complete your purchase.

Orders travelling to Canada may be subject to import duties, taxes or brokerage fees determined by the destination country. These charges are not collected by Santayana and are the responsibility of the recipient.

Rush & time-sensitive orders

For anniversaries, birthdays and other occasions that will not wait, we are glad to try to accommodate a rush request whenever possible. Write to santayanapower@gmail.com or leave a note in the checkout comments when placing your order, and we will confirm what is achievable before your piece is dispatched.

Tracking & order status

You will receive an order confirmation by email as soon as your purchase is placed, followed by a shipping confirmation with tracking details once your order is dispatched. Tracking visibility often begins the day after the shipping confirmation arrives, so please allow 24 hours before a scan appears.

Registered customers may sign in at any time to review order history and status. If you checked out as a guest, simply reply to your confirmation email with your order number and we will send you an update.

Order Changes & Availability

If you need to amend or cancel an order, please reply to your confirmation email as soon as possible or contact us at santayanapower@gmail.com. We will always do our best to assist.

• Once an order has shipped, it is no longer eligible for cancellation — it may instead be returned under the terms below.
• Billing addresses cannot be changed after an order has been confirmed.
• Shipping addresses may be updated only before dispatch. Please contact us immediately after your order confirmation.

Because many of our pieces are made in limited quantities, availability may occasionally change during periods of unusually high demand. If an item becomes unavailable after purchase, we reserve the right to cancel the order or fulfil it in part. Any applicable difference is credited back to the original form of payment.

Returns

If your online purchase is not quite right, you may return it for a full refund within 30 days of delivery. We would rather you love what you keep than keep what you don't love.

How to start a return

1. Write to us Email santayanapower@gmail.com with your order number and the item you would like to send back. We will reply with a complimentary prepaid return label — returns cost you nothing.
2. Pack your piece Return the item in its original box or pouch, with any certificates, tags and gift packaging included. Please use a sturdy outer carton so the jewelry box itself is not damaged in transit.
3. Send it back Drop the parcel with the carrier shown on your label, or mail it to Santayana, 917 SW 122 Ave, Miami, FL 33184. Keep your tracking receipt until the refund is confirmed.
4. Receive your refund Once received and inspected, refunds are issued to the original form of payment. Please allow 2 to 3 weeks for processing; your bank may take a few additional days to display the credit.

Returning in store

Online purchases may also be brought to a Santayana Jewelers store location for return or exchange — simply bring the item and your order confirmation. Pieces purchased directly in one of our stores should be returned to that store, which will be glad to assist you.

Condition of returned items

To be eligible, merchandise must arrive in acceptable, unworn condition, free of scratches, sizing alterations, damage or signs of wear, with all original packaging and documentation. Used merchandise cannot be accepted for refund or exchange unless it is defective.

If a returned item arrives worn or altered, we will contact you and return the piece to you at no charge rather than issue a refund.

Final sale

The following cannot be returned or exchanged:

• Personalized and engraved pieces, including custom commissions and special-order work made to your specification.
• Gift cards, which are non-refundable and cannot be redeemed for cash except where required by law.

Certain other exclusions may apply; where an item is final sale, this is noted on its product page.

Exchanges

Prefer a different size, length or stone? You have 45 days from delivery to exchange your piece — fifteen days longer than our return window, because choosing the right piece should not be rushed.

• Email santayanapower@gmail.com with your order number and the piece you would like instead. We will send a complimentary return label and reserve the replacement where stock allows.
• If the new piece costs more, we will send a secure link for the difference. If it costs less, the difference is refunded to your original form of payment.
• Exchanges are dispatched once the original item has been received and inspected, and follow the same 2–3 business day processing time.
• If the piece you want is unavailable, we will offer the closest alternative or issue a full refund — your choice.

Damaged, Defective or Incorrect Items

Every piece is inspected before it is packed, but should anything arrive damaged, defective or not as ordered, please contact us within 7 days of delivery at santayanapower@gmail.com with your order number and a photograph of the item and its packaging.

We will arrange a prepaid return and — at your preference — repair the piece, replace it, or refund it in full. Defective merchandise is accepted for refund or exchange even where it has been worn, and is not restricted by the windows above.

If a parcel appears tampered with on arrival, please refuse delivery where possible and let us know the same day so we can open a claim with the carrier.

Gifts, Repairs & Sizing

Gift returns

A gift may be returned or exchanged within the same windows, counted from the date the order was delivered. Refunds are issued to the original form of payment — that is, to the purchaser — so if you would prefer the recipient not be notified, an exchange is the discreet option. Please tell us when you write and we will handle it accordingly.

Repairs & ring sizing

Beyond returns, our workshop offers ring sizing and jewelry repair for Santayana pieces. Contact us with a description and a photograph of the work required and we will quote before any work begins.

Frequently Asked Questions

Contact

For assistance with shipping, returns, exchanges or a time-sensitive order, we are here:

This policy applies to purchases made on santayana.com and was last updated August 2026.